Tech Support

Tech Support

AIS technical support provides outstanding service and is available 24/7/365.

  • Mike Mays – AIS Technical Support Supervisor

    Mike is a California native. Mike grew up in Orange County, CA, and started working for VCA in 2005 as a veterinary technician, where he spent the next 7 years before moving to ANTECH Imaging Services in 2012. Outside of work, he enjoys riding his motorcycle, hiking, and traveling with his wife. They currently live in Costa Mesa with their 2 cats (Duke and P-Bob), and even though he loves all animals, Mike considerers himself a “cat person”. His favorite animal is a sloth, and plans to one day travel the world photographing wildlife.
  • Madeline Bantly

    I was born and raised in the Central Valley, CA, and have had an affinity for animals all my life. I grew up surrounded by many cats and the occasional dog or two. I obtained a Bachelor of Science degree in the Biological Sciences in 2011 and moved into the Veterinary Industry as a Veterinary Assistant in 2012. I started with Antech in 2014 in the Client Services Department, moved to the Laboratory Coordinator Department in 2019, and finally landed in the AIS Department at the beginning of 2022. I love to read, learn new things, try new foods, and travel (I spent half of 2018 traveling around South America). I am a cat person through and through and have one beautiful calico named Gidget as my feline companion.
  • Jennifer Caprio

    I’ve worked with technology, and in customer support for over 7 years. I love helping people and animals! I enjoy hanging out with my dogs, reading and playing video games in my free time.
  • Nicholas Day

    I was born and raised in St. Louis, MO. In Junior High School my family and I moved to Texas due to my father’s job change. I played basketball, baseball and soccer growing up through my adolescent years. In high school I focused mainly on basketball as my passion. I graduated from University of Houston with a BBA in Marketing and a MBA in Finance. I love to be active and recently started doing triathlons in the last few years. I grew up mainly a dog lover, but recently was adopted by 2 neighborhood cats who apparently love my house more than their original owners. They are definitely a lot of fun to have around the house. I am also passionate about real estate and investing for my future.
  • Taylor Lukaske

    Taylor Lukaske was born in Valley Cottage, New York, and spent most of my life in-state up until I graduated from university. After graduating from the University of Plattsburgh with a Bachelors in Anthropology, I moved to Sakuragawa, Japan, for two years to work as a Grade School Teacher. In 2018 I moved to California but only started working at Antech Imaging Services in May of 2019. I love being able to help people and being able to contribute to the lives of pets. I’ve always had an affinity for bhirds and hope to adopt my own someday soon. Outside of work, I can speak Japanese conversationally, and I am studying Old Norse as well. I enjoy studying myths and I also draw in my spare time.
  • David Newell

    I was born at Eglin AFB, located in the Florida panhandle. After finishing the 5th grade, my family relocated to Yokota AFB in Tokyo, Japan. After finishing high school we moved back to the US to Albuquerque, New Mexico.
    Shortly after, I joined the US Air Force. During my service time, I worked as a combat survival instructor, a transportation manager, and an education and training manager. I was stationed in Texas, Washington, Arizona, Montana, and Florida as well as a short stay in Saudia Arabia.
    After 10 years of service, I was honorable discharged and moved to Northern California. During that time, I worked in construction as a cable installer and a pest control technician. In 2013 we moved to Costa Mesa, California, where I worked as an over-the-road truck driver for 2 years before Antech Imaging Services hired me.
    I have been married for 15 years and have a son who is in High School.
  • Katheryn Ross

    I am native to Southern California, and have wanted to be in this industry since I was young. I came back after graduating from California Polytechnic State University, San Luis Obispo with a B.S. in Animal Science with a concentration in pre-veterinary medicine, and a minor in Equine Science. I quickly found that being a technician allowed me to enjoy medicine and the patient/owner relationship more, and worked for a few years in general practice in a small clinic in San Clemente, CA. I moved into emergency medicine as a technician in both Internal Medicine and the ICU, and I still do relief technician work to get my fix of the fur babies. I currently live in San Diego and have enjoyed my position here since December of 2021; this position has allowed me to learn about a fascinating part of the veterinary industry and help patients and hospitals in a new way.
  • Sarah Spies

    I was born and raised in Southern California. I spent many summers as a child at my grandfather’s ranch with horses, goats, and a lot of dogs! I was always bringing home lost or injured animals, so it was natural for my first job in high school to be at a pet store and to begin working at a veterinary clinic in 2005. I have worked as a receptionist, and technician assistant and spent 4 years as a traveling dental technician before coming to Antech Diagnostics in 2018 as the lead laboratory coordinator. I transferred to AIS in 2021. I love camping, reading, and cooking. I am a big horror movie buff. I have 2 cats- Phantom and Isis, and one amazing little Shih Tzu named Buffy.
  • Tawny Lee Thompson

    Tawny Lee Thompson has enjoyed her position at AIS Tech Support since June 2013. She previously worked as a veterinary assistant in small animal medicine for about 14 years. Outside of work, she enjoys volunteering for her boy’s Cub Scout Pack and at their school, and reading in every spare moment in between. She has a weakness for dark chocolate, and considers herself both a dog and a cat person, though lizards and snakes rate too! Tawny has a passion for education and animals and believes that the key to keeping our furry friends healthy is keeping their families aware of how to best care for their loved ones.
  • Kelly Varcalle

    I am a native Buckeye, born and raised in Columbus, Ohio. I started my career off on the human side working with the Medical Research Department for Pharmacia & Upjohn. I took a few years off to spend quality time with my daughters as a stay-at-home mother. As much as I loved being home with my daughters, I was Intrigued by the veterinarian telemedicine industry and the services that were being offered to help improve the speed and quality of animal healthcare. Eager to learn and grow professionally, I began pursuing a new career in 2013 as a Sales Representative for CardioVet and PetRays Veterinarian Telemedicine Consultants. In 2018, we merged under BluePearl Specialty & Emergency Hospital where I took on the role of Technical Support and Customer Service. I am now committed to Antech Imaging Services and honored to have the privilege of working with a team of professionals who show passionate support for the hospitals and the patients.