Tech Support

Tech Support

AIS technical support provides outstanding service and is available 24/7/365.

  • Mike Mays – AIS Technical Support Manager

    Mike is a California native. Mike grew up in Orange County, CA, and started working for VCA in 2005 as a veterinary technician, where he spent the next 7 years before moving to ANTECH Imaging Services in 2012. Outside of work, he enjoys riding his motorcycle, hiking, and traveling with his wife.  They currently live in Costa Mesa with their 2
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  • Madeline Bantly

    I was born and raised in the Central Valley, CA, and have had an affinity for animals all my life. I grew up surrounded by many cats and the occasional dog or two. I obtained a Bachelor of Science degree in the Biological Sciences in 2011 and moved into the Veterinary Industry as a Veterinary Assistant in 2012. I started with Antech in 2014 in the Client
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  • Jennifer Caprio

    I’ve worked with technology, and in customer support for over 14 years. I love helping people and animals! I enjoy hanging out with my 2 cats, reading, and playing video games in my free time.
  • Tonya Cotten

    I was born and raised in a really small Texas town. I am a registered Cardiovascular technician. I joined PetRays in 2010, where I worked until joining AIS in July of 2022. I am truly enjoying my work with AIS, learning something new everyday. I have 3 children and 3 grandchildren. Outside of work I love spending time with my grandchildren,
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  • Nicholas Day

    I was born and raised in St. Louis, MO. In Junior High School my family and I moved to Texas due to my father’s job change. I played basketball, baseball and soccer growing up through my adolescent years. In high school I focused mainly on basketball as my passion. I graduated from University of Houston with a BBA in Marketing and a
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  • Christi Jager

    I was born and raised in Texas and have been in an Administrative and/or Technical Support position in the healthcare industry for over 20 years. Before starting at Antech Imaging, I worked in the legal department at M. D. Anderson Services Corporation from 2001 to 2009 and assisted all executives within the organization when called upon. After needing to be
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  • Taylor Lukaske

    Taylor Lukaske was born in Valley Cottage, New York, and spent most of my life in-state up until I graduated from university. After graduating from the University of Plattsburgh with a Bachelors in Anthropology, I moved to Sakuragawa, Japan, for two years to work as a Grade School Teacher. In 2018 I moved to California but only started working at
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  • David Newell

    I was born at Eglin AFB, located in the Florida panhandle. After finishing the 5th grade, my family relocated to Yokota AFB in Tokyo, Japan. After finishing high school we moved back to the US to Albuquerque, New Mexico. Shortly after, I joined the US Air Force. During my service time, I worked as a combat survival instructor, a
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  • Katheryn Ross

    I am native to Southern California, and have wanted to be in this industry since I was young. I came back after graduating from California Polytechnic State University, San Luis Obispo with a B.S. in Animal Science with a concentration in pre-veterinary medicine, and a minor in Equine Science. I quickly found that being a technician
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  • Sarah Spies

    I was born and raised in Southern California. I spent many summers as a child at my grandfather’s ranch with horses, goats, and a lot of dogs! I was always bringing home lost or injured animals, so it was natural for my first job in high school to be at a pet store and to begin working at a veterinary clinic in 2005. I have worked as a receptionist, and
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  • Tawny Lee Thompson

    Tawny Lee Thompson has enjoyed her position at AIS Tech Support since June 2013. She previously worked as a veterinary assistant in small animal medicine for about 14 years. Tawny has two wonderful teenage sons who are active in Boy Scouts, as is her husband as a volunteer. She also volunteers with and fosters kittens and cats for an animal welfare group
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  • Kelly Varcalle

    I am a native Buckeye, born and raised in Columbus, Ohio. I started my career off on the human side working with the Medical Research Department for Pharmacia & Upjohn. I took a few years off to spend quality time with my daughters as a stay-at-home mother. As much as I loved being home with my daughters, I was Intrigued by the
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